Privacy Policy

1. Who operates Mittely

Mittely ("Mittely", "we", "us" or "our") is an online marketplace and digital-design platform operated from Ghana under the Mittely name by an independent operator. References to Mittely do not represent that Mittely is an incorporated company. For privacy questions or requests, contact support@mittely.com.

This policy applies to https://mittely.com, its account features, marketplace, designer tools and related services.

2. Information we collect

The information collected depends on how you use the platform. It may include:

• Account and profile information: name, email address, profile image, country and account identifiers supplied by you or returned by a sign-in provider.
• Google sign-in information: when you choose Google sign-in, Google shares the basic profile information you authorize, such as your name, email address and profile picture. We do not receive your Google password.
• Customer and order information: email address, purchased products, selected licence, order totals, transaction references, order status and download activity needed to provide purchases and support.
• Designer information: profile and submission details, design files and related metadata, approval status, sales, wallet and payout details needed to operate the designer marketplace.
• Communications: messages and information you send to support or submit through forms, including newsletter subscription preferences.
• Technical and usage information: information that may be generated when you use the site, such as IP address, browser/device details, request logs, security events and pages or actions necessary to operate, protect and troubleshoot the service.
• Device storage: limited browser storage such as cart preferences or your selected display theme may be used to make the site work.

Do not submit payment card numbers, security codes or passwords to Mittely support.

3. How we use information

We use information, as appropriate, to:

• create and manage accounts and authenticate users;
• display profiles and operate customer, designer and administrator features;
• process orders, confirm payments, provide licensed downloads and maintain transaction records;
• review designer applications and submissions, calculate marketplace earnings and arrange eligible payouts;
• send transactional messages, account notices, receipts, security alerts and support replies;
• send newsletters where you have subscribed, with an unsubscribe option;
• prevent fraud, abuse, unauthorized access and misuse of digital products;
• maintain, secure, troubleshoot and improve the platform; and
• meet legal obligations and establish or defend legal claims.

4. When information is shared

We do not sell personal information. We share information only as reasonably necessary to operate the service, complete your instructions or comply with law. Service providers may process information on our behalf, including:

• Supabase: authentication, database, file storage and backend services.
• Google: authentication when you choose Google sign-in, subject to Google's own terms and privacy policy.
• Paystack: payment processing and payout services. Payment information is handled through Paystack's payment flow; Mittely receives transaction details needed to verify and administer an order or payout.
• Resend: delivery of service and account emails.
• Hosting, domain and security providers: infrastructure needed to deliver and protect the website.

We may also disclose information where required by law, to respond to lawful requests, to protect users or the platform, or in connection with a transfer of the service. We require service providers to handle information for authorized purposes and apply appropriate safeguards.

5. Payments and financial information

Payments are processed by Paystack or another payment provider identified at checkout. The provider's privacy terms apply to information it collects directly. Mittely may retain order totals, payment references, payment status, currency and related transaction records to fulfil orders, provide support, reconcile accounts and address disputes. We do not intend to store full payment card credentials on Mittely's own website.

Designer payout processing may require payout details and transaction records. Provide accurate information only through the designated account or payout flow.

6. Cookies and local storage

Mittely may use browser storage, cookies or similar technologies for essential functions such as maintaining a cart, remembering display preferences, supporting authentication, protecting sessions and preventing abuse. Your browser may allow you to block or clear cookies and local storage, but some account or shopping features may then stop working correctly. Third-party providers may use their own technologies under their policies.

7. Security, international processing and retention

We use technical and organizational measures intended to protect information, including access controls and security features provided by our infrastructure providers. No website or transmission method can be guaranteed completely secure. Please use a unique password, protect your email account and notify us if you suspect unauthorized access.

Our service providers may process or store information in countries other than Ghana. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the service and applicable law.

We keep information for as long as reasonably needed for the purposes described in this policy, including maintaining accounts, providing downloads, resolving disputes, preventing fraud, keeping financial records and meeting legal requirements. Retention periods vary by information type and circumstance.

8. Your choices and privacy rights

Depending on applicable law, you may be able to request access to personal information, correction of inaccurate information, deletion where appropriate, object to or restrict certain processing, withdraw consent where processing relies on consent, or raise a complaint with the relevant authority. Some records must be retained for legitimate or legal reasons, and account deletion may not erase transaction records that must be kept.

To make a request, email support@mittely.com from your account email and describe the request. We may ask for reasonable information to verify your identity before acting.

For information about Ghana's data protection framework, see the Ghana Data Protection Commission. This policy is not a statement that Mittely has completed any required regulatory registration or certification.

9. Children

Mittely is intended for people who can legally enter into the relevant transactions and agreements. The service is not directed to children, and we do not knowingly seek to collect children's personal information. If you believe a child has provided personal information, contact us so we can review the request.

10. Changes to this policy

We may update this policy as the platform, providers or legal requirements change. The updated version will be published on this page with a revised effective date. Material changes may also be communicated through the website or by email where appropriate.